Real Change: A New Plan For a Strong Middle Class (page 35)

contexte: "We will establish new performance standards for federal services."

"The Government is committed to making it easier to access government services online and to establishing new performance standards for federal services. To support this commitment, Budget 2016 proposes to provide $17.8 million over five years to the Treasury Board Secretariat to support the development of a Government of Canada client-first service strategy and to complete the migration of government websites to Canada.ca." ("Growing The Middle Class" Budget 2016-2017)

Canada's New Plan on Open Government

Treasury Board of Canada Secretariat 2017–18 Departmental Plan