Real Change: A New Plan For a Strong Middle Class (page 14)

The 2014 New Building Canada Fund: Focusing on economic growth, job creation and productivity

"In 2016-17, we changed our service standards to make them more meaningful and recipient-focused. Service standards push the department to strive for increased service excellence. We continue to work with our provincial and territorial partners to meet the service standards developed for all of our programs and improve the services we offer to our clients."

(Service Standards for Infrastructure Canada's Funding Programs)